“The combination of processes used to ensure that the degree of excellence specified is achieved.”
Clini Net is committed to:
- Provide quality learning courses
- Provide customers with learning services meeting or exceeding their needs, as well as international, local and other applicable requirements.
- Continually review its performance as against its customers’ expectations and regulatory requirements or industry recommendations and take actions towards continual improvement.
- Establishing, maintaining, and continually improving an effective Quality Management System (QMS), which is the requirement of ISO 9001:2015.
This Quality Policy is communicated, understood, and applied within the organization and is appropriate to the purpose and context of the organization and its strategic direction.
The quality objectives mentioned above are achieved with the combined efforts of all personnel employed at Clini Net.
In support of its Quality Policy, Clini Net’s top management has set the following objectives:
- Establish and maintain an effective Quality Management System as per the requirements of ISO 9001:2015.
- Establish and promote a philosophy throughout the organization, which pivots on customer satisfaction.
- Maximizing the quality of service expecting an increase in turnover and growth of the company’s reputation.
- Provide high-quality learning solutions that meet or exceed the requirements of the organization’s customers as agreed and fulfill their expectations.
- Provide and maintain a working environment that encourages all employees to improve and utilize their management skills.
The company’s Quality Policy and Objectives are readily available to all personnel. Framed copies of the Quality Management System Manual, signed by the Managing Director, are placed in prominent locations of the organization’s offices. It is required that Clini Net’s Policy is fully understood, implemented, and maintained at all levels of the organization.